Technology & Support Manager

The Technology & Support Manager provides to internal business customers a technology environment which is reliable, stable and available as is deemed appropriate for the organization, always providing the highest levels of service to internal business customers. Through the right combination of proactive and reactive functions, this technical leader will help the company maintain high levels of personalized service to its customers.

• You will be responsible for the building and maint-enance of all IT infrastructure in a computer center and office environment. You will work closely with the IT Architect in designing and approving IT solutions for the firm following which you will become responsible for implementation with the architect, using the Project Manager to assist in managing the implementation;
• When new software is to be implemented, your team will be involved in the implementation, configuration and subsequent support thereof. Your team will need to understand the business and the business systems well to provide an exceptional level of functional support above basic application availability, including proactively promoting greater utilization and efficiency of business software;
• You will be a primary channel of communication to the business and business stakeholders, agreeing service level terms with your stakeholders which you will then deliver against, reporting frequently on your performance against these service levels to your stakeholders;
• In addition, you will work closely with other functions and external stakeholders of IT, including vendors and partners;
• You will demonstrate flexibility, work across functions and departments, think conceptually and work for actionable strategies;
• You will be able to work in a fast-paced and dynamic environment, managing multiple deliverables by prioritizing and organizing workflow among the team-members, maintaining customer service orientation.

Minimum two+ years of experience in a system support function, and a minimum of eight years of formal IT experience in an IT department. Furthermore:

• Minimum four+ years of experience within financial services;
• Experience in building and running medium sized server rooms;
• Experience with ITIL, preferably implementing ITIL;
• Experience with implementing Application Manage-ment & Support;
• Project management experience, managing technology projects;
• Proven track record in setting up and running a service desk function;
• Proven track record in running an infrastructure function and team;
• Able to present technical ideas to non-technical audiences;
• Experience in setting up and managing service level agreements;
• Experience in managing external supplier relationships and monitoring their performance;
• Proven ability to stand out with his or her analytical and conceptual strength, and will have a proven ability to promote organizational efficiency and implement solid technology solutions and supporting processes;
• Proven ability to plan, structure and lead strategic and operational IT initiatives;
• Solid people management skills.

Our Preferred Candidate has:

• At least ITIL Foundation Certification
• COBIT Certification
• Service Desk and Incident Management Tools and Processes certification

Our Ideal Candidate has a university qualification in Systems Engineering, or comparable degree.

• Our Client is an independent asset management firm which operated in the nineties under a different corporate flag. Our Client further developed its worldwide client base, in the meantime expanding its business focus from Europe to Global through a newly established corporate entity in Amsterdam.
  
• Its markets comprise of a wide variety of clients across the globe, ranging from government institutions, financial institutions, pension funds, trusts and foundations to high net worth individuals.

• Our Client believes that every employee needs a sense of faith, discipline, pride, and satisfaction in what they do.
  
• Because satisfying their clients depends on the united efforts of many, they work together as a team and respect each other’s contribution and relevance.
  
• In all their interactions with their clients, business associates and colleagues, they treat others as they would have them treat themselves.

These principles are the ground rules of this firm.

Pay for Performance, initially based upon skills and proven track record. In addition, short term and long term incentives plans may be applied.