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IT Customer Service Lead - Amsterdam

Meer details
Match criteria
Regio
  • Noord-Holland
Opleidingsniveau
  • HBO
  • ,
  • WO
Werkervaring
  • Midcareer (2 tot 5 jaar)
  • ,
  • Ervaren (5 tot 10 jaar)
  • ,
  • Senior (meer dan 10 jaar)
Nieuw

Job description

  • Responsible for supervision of the daily operations of the local Service Desk.
  • Holding daily team WIP (Work in Progress) stand up meetings.
  • Providing timely and complete resolution of user problems/issues with customer satisfaction being the goal.
  • Diagnose hardware, software, and operator problems and take appropriate remedial actions and document installation and configuration procedures.
  • Perform regular maintenance of the computer network equipment including restoring data files from backups, verifying backup, cleaning and repairing printers, etc.
  • Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
  • Work closely with the GTS (Global Technology & Solutions) engineering team in transitioning new systems or upgrades to the production environment.
  • Suggest/participate in improving procedures related to the customer service and Service Desk functions.
  • Ensure all systems are managed and tracked in the asset management system.

Knowledge and experience

  • Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
  • Demonstration of experience in Service Desk team supervision and mentoring.
  • Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
  • Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with GTS.
  • Demonstrated proficiency with Microsoft Office 2016 Suite and higher, Microsoft Windows Operating System (Windows 10 and higher), Microsoft Active Directory and with desktops, laptops, iPad’s, iPhones, Android devices.
  • ITIL or MCSE is a pre.
  • Demonstrate proficiency with Service Now or similar service management system.
  • Excellent customer service skills.
  • Strong problem-solving skills.
  • All-rounder, not afraid to get hands dirty.
  • Social personality, good attitude, positive and willing to learn approach.

Company profile

  • Leading global private equity investor with over $66 billion of assets under management.
  • Approx. 220 employees based primarily in Amsterdam, New York and Hong Kong.
  • In the Amsterdam office approx. 120 employees, 25 different cultures.

Organizational culture

  • The company considers DEI (Diversity, Equity, Inclusion) very important. “we know that diverse teams perform better, so we seek to create a community where we continually exchange insights, embrace different perspectives and leverage diversity as a competitive advantage.”

Terms of employment

Excellent terms of employment in line with the required skills and experience, plus:

  • 8% holiday allowance
  • 13th month payment
  • Discretionary bonus
  • Non-contributory pension

Locatie

Amsterdam

Publicatie datum

16.10.2022

Contactpersoon

Ronald Kremers
M: (06) 5142 7827

2022-10-16 Haselhoff Groep
Consultant
Ronald  Kremers
Mobiel: (06) 5142 7827
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