Senior Service Desk Engineer - Amsterdam

Meer details
Match criteria
  • Noord-Holland

Functie omschrijving Senior Service Desk Engineer

This is a senior desktop engineer position within the IT Service Desk department will be responsible to provide end user (i.e., employees) technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for both on-site and work from home (WFH) users.
This position will provide level 2 and level 3 technical support for clients in person and remotely. Close Help Desk tickets within the required time frame. Prioritize support tickets while maintaining a high level of customer service. Maintain hardware inventory for all sites in the assigned region. Work with internal teams and vendors on projects such as equipment refresh and new technology deployment.
The position will work to improve workflows and help automate timely task work to help the team perform effectively.

Functie eisen Senior Service Desk Engineer

Professional Experience
• Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
• VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
• Cisco Meraki experience preferred.
• Experience in working with senior clients and delivering high level customer service.
• In depth knowledge of Windows, Microsoft Office and Windows. Familiarity with Mac OS and iOS.
• Strong working knowledge of software and image distribution tools such as Microsoft SCCM
• Proven ability to complete tasks independently and under pressure.
• Demonstrated proficiency with Microsoft Active Directory, Azure, Intune, O365 administration and Online Exchange.
• Must have working knowledge of PowerShell and creating PS scripts.
• Must be comfortable working independently as well as interacting effectively in a team environment.
• 4+ years’ experience working with servers and workstations in a Windows Operating System platform.
• Ability to work effectively with 3rd party vendors and partnerships to ensure expectations are being met.
• Acute attention to detail.
• Work regular hours, plus ability to be on call and to work off-hours to address problems and complete projects.
• Some travel will be needed.

Competencies & Attributes
• Demonstrated proficiency with Microsoft Office Products.
• Demonstrated experience imaging and managing windows workstation images to standardize
software across the companies hardware.
• Operates with the necessary sense of urgency and discretion based on the clientele.
• Strong problem-solving skills
• Understanding of network design theories
• Demonstrated troubleshooting skills in a large Enterprise multi-vendor environment.
• Prior knowledge of best practices regarding network deployments for our venues, offices, and client locations. (Preferred)
• Ability to exercise sound judgment in complex, high pressure situations.
• Demonstrated proficiency with desktops, laptops, iPads, iPhones.

• Demonstrated proficiency of video conferencing technologies Zoom, Webex, and other meeting platforms.
• Good understanding of Camera exposure and video lighting.
• Proven ability to complete tasks independently and under pressure.
• Excellent customer service skills.
• Strong problem-solving skills.
• Strong leadership skills.
• Ability to communicate with individuals of various levels of technical knowledge.
• Ability to work effectively in a dynamic environment and respond efficiently to changing priorities
especially under pressure.
• Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
• Must be detail oriented and have the ability to follow up and follow through.
• Good attitude, positive, and willing to learn. Operates with the necessary sense of urgency and discretion based on the clientele.
• Excellent English verbal and written communication skills (Dutch is not a prerequisite). Must present a professional manner and be comfortable supporting all staff, including senior executives.


Our client is a leading global private equity investor. Approximately 75% of their funds are invested in private equity funds globally, including secondary transactions, with the remainder invested directly in companies as a co-investor (equity and mezzanine) in Europe, North America and non-traditional markets. The company has approximately 225 employees based primarily in Amsterdam, New York and Hong Kong.


The company places an emphasis on development, retention and inclusion as supported by their internal processes.


6 months as contractor at hourly rate



Publicatie datum



Ronald Kremers
M: (06) 5142 7827

2023-05-15 Haselhoff Groep 2023-05-31
Ronald  Kremers
Mobiel: (06) 5142 7827
Copyright © 2023 Haselhoff Groep   |  Sitemap   |  Privacy statement
Snel zoeken
Haselhoff Groep B.V. gebruikt cookies om bepaalde voorkeuren te onthouden en vacatures af te stemmen op je interesses.