Senior Service Desk Engineer - Amsterdam

Professional Experience
• Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
• VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
• Cisco Meraki experience preferred.
• Experience in working with senior clients and delivering high level customer service.
• In depth knowledge of Windows, Microsoft Office and Windows. Familiarity with Mac OS and iOS.
• Strong working knowledge of software and image distribution tools such as Microsoft SCCM
• Proven ability to complete tasks independently and under pressure.
• Demonstrated proficiency with Microsoft Active Directory, Azure, Intune, O365 administration and Online Exchange.
• Must have working knowledge of PowerShell and creating PS scripts.
• Must be comfortable working independently as well as interacting effectively in a team environment.
• 4+ years’ experience working with servers and workstations in a Windows Operating System platform.
• Ability to work effectively with 3rd party vendors and partnerships to ensure expectations are being met.
• Acute attention to detail.
• Work regular hours, plus ability to be on call and to work off-hours to address problems and complete projects.
• Some travel will be needed.

Competencies & Attributes
• Demonstrated proficiency with Microsoft Office Products.
• Demonstrated experience imaging and managing windows workstation images to standardize
software across the companies hardware.
• Operates with the necessary sense of urgency and discretion based on the clientele.
• Strong problem-solving skills
• Understanding of network design theories
• Demonstrated troubleshooting skills in a large Enterprise multi-vendor environment.
• Prior knowledge of best practices regarding network deployments for our venues, offices, and client locations. (Preferred)
• Ability to exercise sound judgment in complex, high pressure situations.
• Demonstrated proficiency with desktops, laptops, iPads, iPhones.

• Demonstrated proficiency of video conferencing technologies Zoom, Webex, and other meeting platforms.
• Good understanding of Camera exposure and video lighting.
• Proven ability to complete tasks independently and under pressure.
• Excellent customer service skills.
• Strong problem-solving skills.
• Strong leadership skills.
• Ability to communicate with individuals of various levels of technical knowledge.
• Ability to work effectively in a dynamic environment and respond efficiently to changing priorities
especially under pressure.
• Ability to communicate with users having a wide variety of computer skills and assess the criticality of problems and prioritize accordingly to ensure that the most important problems are resolved promptly.
• Must be detail oriented and have the ability to follow up and follow through.
• Good attitude, positive, and willing to learn. Operates with the necessary sense of urgency and discretion based on the clientele.
• Excellent English verbal and written communication skills (Dutch is not a prerequisite). Must present a professional manner and be comfortable supporting all staff, including senior executives.